General Policy At Packet Delta, we strive to provide you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a refund or return option subject to the terms outlined in this policy.
Right to Cancel Under the Consumer Contracts Regulations 2013, if you are a consumer based in the UK or the European Union, you have the right to cancel your order within 14 days from the day you receive the goods without giving any reason. This right does not apply to personalized or perishable items, as well as items that are sealed for health protection or hygiene reasons and have been unsealed after delivery.
Return Eligibility To be eligible for a return or refund, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The return request must be made within 14 days of receiving the goods, or in accordance with your statutory rights.
You must provide proof of purchase, such as an order number or receipt.
Return Process To initiate a return, please follow these steps:
Contact our customer support team within the specified return period to request a return authorization.
Pack the item securely, including all original packaging and any included accessories.
Clearly mark the return authorization number on the outside of the package.
Ship the item back to us using a trackable and insured shipping method. You are responsible for the return shipping costs unless the item is faulty or damaged.
Once we receive and inspect the returned item, we will process your refund or exchange according to the options below.
Refund Options Depending on the circumstances, we offer the following refund options:
Full Refund: If the returned item meets the eligibility criteria, we will issue a full refund to your original payment method, including the original shipping charges. Please note that we may deduct any applicable return shipping costs from your refund unless the return is due to our error or a faulty/damaged item.
Partial Refund: In some cases, if the item is returned in a condition that is not fully resaleable, we may offer a partial refund at our discretion.
Exchanges If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined above. Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you, subject to availability. If the requested replacement is unavailable, we will issue a refund according to the refund options mentioned above.
Faulty or Damaged Items If you receive a faulty or damaged item, please contact our customer support team immediately. We may request supporting evidence, such as photographs or a detailed description of the issue. Upon verification, we will provide you with options for a refund, exchange, or replacement, including any applicable return shipping costs.
Statutory Rights This refund and returns policy does not affect your statutory rights as a consumer.
Contact Us If you have any questions or need assistance with your return or refund, please contact us at:
